O
Observation or Judgment?
Learn to distinguish objective facts from interpretations and evaluations.
ObservationStart
Transformer les conflits en opportunités de connexion. Médiation, techniques de désescalade et dialogue restauratif.
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Complement your learning with interactive exercises
Learn to distinguish objective facts from interpretations and evaluations.
Distinguish universal needs from specific means to satisfy them.
Transform aggressive phrases into authentic NVC expressions using the OSBD process.
Apply all 4 steps of the NVC process on realistic situations, step by step.