Question 1

What is Nonviolent Communication (NVC)?

Accepted Answer

Nonviolent Communication is a communication approach developed by Marshall B. Rosenberg. It helps express our needs and listen to others with empathy, fostering authentic relationships and peaceful conflict resolution.

Question 2

What is CNV Academy?

Accepted Answer

CNV Academy is an online learning platform 100% dedicated to Nonviolent Communication. It offers video courses created by certified trainers, interactive exercises, and practical tools to integrate NVC into daily life.

Question 3

Can I try before buying?

Accepted Answer

Absolutely! CNV Academy offers interactive exercises and NVC tools accessible for free with a Discovery account. Create your account to access 5 exercises, 5 tools (limited usage), and 1 AI dialogue per week.

Question 4

Who are the trainers?

Accepted Answer

All our trainers are certified by the CNVC (Center for Nonviolent Communication). Their certification is verified before any publication on the platform.

Question 5

How long to complete a course?

Accepted Answer

Each course shows its estimated duration (usually between 2 and 10 hours). You learn at your own pace, with no time limit. Your progress is saved automatically so you can resume where you left off.

Question 6

How do I access my purchased courses?

Accepted Answer

After purchase, log in to your CNV Academy account. All your courses are accessible from your dashboard, in the 'My Courses' section. You can access them on all your devices (computer, tablet, mobile).

Question 7

Are certificates recognized?

Accepted Answer

Our certificates attest to your course completion. They are verifiable online via a unique link and mention the certified trainer who delivered the course. These are completion certificates, not official NVC certifications.

Question 8

Can I access offline?

Accepted Answer

CNV Academy is a progressive web app (PWA). Some content can be accessed offline once loaded. However, interactive exercises and videos require an internet connection.

Question 9

Is my progress saved?

Accepted Answer

Yes, your progress is saved automatically. You can see your advancement in each course, completed lessons, quiz results, and XP points earned in your dashboard.

Question 10

Who can become an instructor on CNV Academy?

Accepted Answer

CNV Academy welcomes trainers certified in Nonviolent Communication, with teaching experience and pedagogical expertise. An application is subject to validation by our team within 48-72 hours.

Question 11

What is the commission rate?

Accepted Answer

The standard commission is 12% on each sale. The first 10 'Pioneer' instructors benefit from a reduced commission of 5% for life on all their sales - a significant saving.

Question 12

What is the Pioneer program?

Accepted Answer

The Pioneer program is reserved for the first 10 instructors to join CNV Academy. These founding trainers benefit from a commission of only 5% (instead of 12%) for life, and help shape the future of the platform.

Question 13

How are payments made?

Accepted Answer

Payments are made directly via Stripe Connect. You receive your earnings (minus commission) to your bank account according to Stripe's payment schedule. You can track your earnings in real-time in your dashboard.

Question 14

What types of content can I offer?

Accepted Answer

You can create video courses, text-based courses with structured lessons, interactive quizzes, and practical exercises. Content must be related to Nonviolent Communication and meet our quality standards.

Question 15

How does Stripe Connect work?

Accepted Answer

Stripe Connect is our secure payment system. During onboarding, you connect your bank account through Stripe. Each sale then triggers an automatic transfer of your share (after commission deduction). You keep full control via your Stripe dashboard.

Question 16

Can I set my own course prices?

Accepted Answer

Yes, you set your own course prices. We recommend: €19-29 for mini-courses (1-2h), €47-79 for standard courses (3-5h), and €97+ for comprehensive courses (8h+), but these are guidelines only. You remain entirely free.

Question 17

What happens if my application is rejected?

Accepted Answer

You receive an email explaining the decision with constructive feedback. You can edit and resubmit your application at any time, especially if you've completed a NVC training in the meantime. Our team may also request additional information before making a decision.

Question 18

How do I edit or delete a published course?

Accepted Answer

From your instructor dashboard, you can edit content, pricing, and descriptions at any time. To delete a course, contact our team — students already enrolled will keep their access to the content.

Question 19

How does payment work?

Accepted Answer

CNV Academy works on a per-unit purchase model. You buy each course individually and access it for life. Payment is secured via Stripe. No subscription, no hidden fees.

Question 20

Is there a monthly subscription?

Accepted Answer

No, CNV Academy does not offer subscriptions. Each course is purchased individually and you have lifetime access, with no additional fees. We believe you should be able to learn at your own pace without monthly pressure.

Question 21

Can I get a refund?

Accepted Answer

Yes, we offer a 30-day money-back guarantee on all our courses. If the content doesn't meet your expectations, contact us for a full refund, no questions asked.

Question 22

What payment methods do you accept?

Accepted Answer

We accept credit cards (Visa, Mastercard, American Express) through our secure Stripe payment system. Apple Pay and Google Pay are also available.

Question 23

Are updates included?

Accepted Answer

Yes, all future content updates are included in your initial purchase. If an instructor enriches their course, you automatically have access to the new content.

Question 24

How do I contact support?

Accepted Answer

You can contact us via the contact form on the /contact page, or by email. Our team usually responds within 24-48 business hours. For urgent questions, please indicate this in the subject line.

Question 25

What are the response times?

Accepted Answer

Our team usually responds within 24 to 48 business hours. Complex technical questions may require additional time. You will receive a confirmation email upon receipt of your request.

Question 26

Can I request a feature?

Accepted Answer

Absolutely! We always welcome suggestions from our community. Use the contact form with the subject 'Suggestion' to share your improvement ideas.

Question 27

What to do in case of technical issues?

Accepted Answer

In case of technical issues, first try refreshing the page or clearing your browser cache. If the problem persists, contact us describing the issue and the browser you're using.

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