Behind every message lies a feeling, and behind every feeling lies a need. Practice hearing what's not being said.
Look beyond the words. What emotions might be driving this expression? Frustration? Fear? Sadness? Loneliness?
Every feeling points to a need. When someone is frustrated, what might they need? Understanding? Efficiency? Respect?
The giraffe, with the biggest heart of all land animals, symbolizes empathic listening. Hear the humanity behind every message.
"Are you feeling [feeling] because you need [need]?" This simple formula opens doors to connection.
"Empathy is a respectful understanding of what others are experiencing."
— Marshall Rosenberg